A message to our customers: COVID-19 Response

During this challenging time we want you to know we’re here for you and want to keep you riding, running, active and healthy. The health and wellness of our staff, customers and community remains our priority.

As we enter Phase 1 of reopening our shop we have implemented the following guidelines so you can shop local and shop with confidence:

• We are limiting the number of people in our store to allow for ample physical distancing and quality customer service. We understand that this may mean waiting, and thank you in advance for your patience and understanding.

• Upon entering the store, we ask that you use our Sanitation Station and wash your hands.

• We have changed the layout of our store to incorporate larger center aisles for easier navigation. We have also created zones to ensure proper physical distancing. We kindly ask that you stay within both the aisles and your zone until the next zone is free of customers. Should you wish to view a product, out team is happy to present it to you.

• Our change rooms are closed, however we have extended our return period to 30 days. All returns MUST meet our Return Criteria, please review our full return policy here (Returns). All returns will meet government guideline’s prior to being returned to the sales floor.

• We will continue to offer Bike Service by appointment and in a contactless capacity during the following hours: Tuesday to Saturday 10am to 5pm. A staff member will setup a service order and give you an a drop off time. Once we have the bike, we will assess it & call to verify the work and costs. We will call you when it's ready to be picked up.

• While we are open to the public, we encourage you to continue to shop online at www.adventure365.ca and to utilize curbside pick up for online and phone-in orders as this continues to be a safe and convenient way of shopping.

We are approaching what is typically our busiest time of the year with limited staff and technicians. We kindly ask for your patience as we navigate these uncertain times.

As always, thank you for supporting local.