SHIPPING

***SHIPPING UPDATES DURING COVID-19: BIKES NOT AVAILABLE TO BE SHIPPED. HOWEVER, BIKES CAN BE PURCHASED ONLINE AND PICKED UP AT YOUR CONVENIENCE.***

Prices offered on the Site are quoted in Canadian Dollars. Such prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total invoice price.

Shipping charges are based on the merchandise total of your order.

Free Ground Shipping on all Orders over $50.00*

Orders under $50 will be subject to a $15.00 Shipping Fee. 

Curbside pick-up is available for our local customers at no charge. 

*This applies to regular sized items. For items that are considered oversized, you will be contacted by our customer service department with a shipping quote. You will be contacted before any additional shipping charges are applied to your order.

Unfortunately, we are unable to process orders outside of Canada at this time.

ADVENTURE365 RETURN POLICY

***RETURN UPDATES DURING COVID-19: FOR THE SAFETY OF OUR STAFF AND CUSTOMERS, OUR CHANGE ROOMS ARE CLOSED. WE HAVE EXTENDED OUR RETURN POLICY TO 30 DAYS. ALL RETURNS MUST MEET OUR RETURN CRITERIA BELOW.***

Returns Happen, it's OK! We want Satisfied Customers, please look over these Instructions:

ITEMS PURCHASED IN-STORE

At this time, we accept returns on select items within 15 days of the purchase date, subject to the Return Exceptions below. ***UPDATED, PLEASE SEE NOTICE ABOVE. ***

All returns require the original receipt and merchandise must be in original packaging. To speed up the return or exchange process, we ask that you please keep your original receipt. If you are unable to locate your receipt, we may be able to provide a copy if your transaction was processed using your customer profile created in-store. Adventure365 assumes no responsibility for providing a copy of your receipt and reserves the right to not accept your return in these circumstances.

ITEMS PURCHASED ONLINE

For your convenience, items purchased on adventure365.ca can be returned to 444 Barrydowne Rd, Sudbury ON within 30 days of purchase, subject to the requirements detailed above and the Return Exceptions below. When the Item is received, we will contact you and refund you the value of the item - please note we can not refund shipping costs. A return shipping method with tracking is strongly encouraged. ***UPDATED, PLEASE SEE NOTICE ABOVE***

RETURN POLICY EXCEPTIONS

All bicycles (sale and regular priced), water bottles and/or hydration packs cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.

Clothing and shoes that have been worn and/or washed or had tags removed and accessories that have been removed from the original packaging cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply. Underwear in non-refundable.

All Parts and Tools are non-refundable. If you are in doubt about what part or tool you need, our team is available to help you find the right product. Please contact us at [email protected]

All sale and special orders items are non-refundable and non-exchangeable, including but not limited to clothing, accessories, helmets, and shoes.

Adventure365 Gift Cards are non-transferrable, hold no cash value, and cannot be exchanged or returned for cash, credit, or cheque.

Restocking Charge - items accepted for return may be subject to a restocking charge of no less than 20% of the original purchase price.

QUESTIONS ABOUT RETURNS?

If at any time you have questions about returning an item purchased from our Store or online at adventure365.ca, please email us at [email protected] or call us at (705) 222-2772.