444 Barrydowne Road, Sudbury ON

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Shipping , Returns and Payment Methods

SHIPPING

Prices offered on the Site are quoted in Canadian Dollars. Such prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total invoice price.

Shipping charges are based on the merchandise total of your order.

$15.00 Flat Rate Shipping Fee on All Orders*

*We provide a $15.00 Flat Rate shipping fee on all orders that ship within Canada  (a $100.00 ODA charge applies to orders shipping to Yukon Territory, Northwest Territories, Nunavut).  Packages will ship to via Purolator, and be available for pick up at the Purolator depot in your location. Please note, ID will be required for pick up. 

*This applies to regular sized items. For items that are considered over-sized (Ski's, Snowboards, Bikes, Trainers, ect.), an additional fee will be applied at check-out. 

***Please note, only select bikes are available for shipping. Shipping Fee's will apply***

Curbside pick-up is available for our local customers at no charge. 

Unfortunately, we are unable to process orders outside of Canada at this time.

 

ADVENTURE365 RETURN POLICY

ITEMS PURCHASED IN-STORE

At this time, we accept returns on select regular priced items within 14 days of the purchase date, subject to the Return Exceptions below. 

All Returns MUST meet the conditions below.

Merchandise must be unworn and unwashed with all tags attached and in original packaging.

All Returns are at the Store's Discretion.

Please see Return Exceptions as outlined Below.

To speed up the return or exchange process, we ask that you please keep your original receipt. If you are unable to locate your receipt, we may be able to provide a copy of your transaction if it was processed using your customer profile created in-store. Adventure365 assumes no responsibility for providing a copy of your receipt and reserves the right to not accept your return in these circumstances.

 

ITEMS PURCHASED ONLINE

For your convenience, regular priced items purchased on adventure365.ca can be returned to 444 Barrydowne Rd, Sudbury ON within 30 days of purchase, subject to the requirements detailed above and the Return Exceptions below. When the item is received, we will contact you and refund you the value of the item - please note we can not refund shipping costs. A return shipping method with tracking is strongly encouraged. 

 

RETURN POLICY EXCEPTIONS

All Sale / Clearance Items are Final Sale. 

All bicycles (sale and regular priced), water bottles, and/or hydration packs cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.

All Face Masks and Filters are Final Sale.

Installations are Final Sale.

Clothing and shoes that have been worn and/or washed or had tags removed and accessories that have been removed from the original packaging cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply. Underwear are non-refundable.

All Parts and Tools are non-refundable. If you are in doubt about what part or tool you need, our team is available to help you find the right product. Please contact us at [email protected]

All special orders items are non-refundable and non-exchangeable, including but not limited to clothing, accessories, helmets, and shoes.

Adventure365 Gift Cards are non-transferable, hold no cash value, and cannot be exchanged or returned for cash, credit, or cheque.

Restocking Charge - items accepted for return may be subject to a restocking charge of no less than 20% of the original purchase price.

 

QUESTIONS ABOUT RETURNS?

If at any time you have questions about returning an item purchased from our Store or online at adventure365.ca, please email us at [email protected] or call us at (705) 222-2772.

 

PAYMENT METHODS

We are pleased to accept the following payment methods on our website: Visa and MasterCard. Our site is fully secure and we are committed to protecting your privacy. See our Privacy Policy for more information.